Shipping & Refund Policy

Last updated: June 3, 2026

1. Order Processing

Orders typically ship within one business day after payment confirmation. Orders are shipped only after the corresponding batch has passed our third-party testing. You will receive tracking information by email once your order ships.

2. Shipping Methods and Timelines

We ship via USPS. Estimated delivery is 3–5 business days within the United States after dispatch. Delivery timelines are estimates and are not guaranteed; delays by carriers are outside our control.

3. Shipping Destinations

We currently ship to the United States. It is the Customer's responsibility to confirm that the materials may be lawfully received at the shipping destination. We are not responsible for orders seized, delayed, or returned by customs or other authorities.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment. Any applicable taxes are the Customer's responsibility unless otherwise stated.

5. Damaged, Lost, or Incorrect Orders

Inspect your order on arrival. If your order arrives damaged, is missing items, or is incorrect, contact us at support@vantixbio.com within 7 days of delivery with your order number and photographs where relevant. We will work in good faith to resolve verified issues by replacement or refund of the affected item(s).

6. Refunds and Returns

Returns are accepted within 14 days of delivery for unopened, sealed vials only. The customer is responsible for return shipping costs. Opened, damaged, or improperly stored vials cannot be accepted for return, and we do not resell returned materials.

To start a return, email support@vantixbio.com with your order number and reason for return. We will send return instructions, and a refund is issued to the original payment method within 5–10 business days after we receive and inspect the returned, unopened product.

If your order arrives damaged, defective, or incorrect, or is not delivered, contact us as described in Section 5 and we will resolve it by replacement or refund.

7. Cancellations

Orders may be cancelled before they enter fulfillment by contacting support@vantixbio.com promptly. Once an order has shipped it cannot be cancelled.

8. Contact

All shipping, return, and refund inquiries: support@vantixbio.com.